Paddle Billing
ProfitWell MetricsPlease reach out to our Order Support team via help@paddle.com. Bear in mind that we are happy to provide information regarding your transaction, but questions which relate to the product itself may be directed to the licensor of the software.
Paddle operates as a reseller and merchant of record. Paddle has a non-exclusive licence to resell software to buyers on behalf of software suppliers. Paddle is, therefore, the principal in the sales transaction between Paddle and the software buyer, and provides customer support for all order-related queries.
However, while buyers are acquiring the product from Paddle, the software developer remains present in the arrangement acting as the product’s licensor. In practice what this means is, in the same way that if you were to buy a computer through a retailer; purchase related queries would be directed to the retailer, but many queries that relate to the use of the product would be directed to the manufacturer.
We are happy to provide information regarding your transaction, but questions which relate to the product itself may be directed to the licensor of the software.
Our terms and conditions for buyers of the product via the checkout can be found here, for an invoicing transaction for consumers here and for an invoicing transaction for businesses here. Any new buyer will need to accept the respective terms and conditions for their purchase.
Our commitment to data privacy and security is embedded in every part of our business. We take the security of our platform and our customers' data seriously. You can use our security portal to learn about our security posture and request full access to our security documentation.
All information about our corporation can be found in our Vendor Information Form.
Below you can find Signed Bank Letters for each bank depending on currency USD/ GBP/ EUR:
Please request our W9 form by reaching out to our Customer Support team via sellers@paddle.com. Given the comprehensive nature of the information provided, we refrain from signing individual or customized form inquiries.
Please reach out to our Order Support team via help@paddle.com. Bear in mind that we are happy to provide information regarding your transaction, but questions which relate to the product itself may be directed to the licensor of the software.
Please reach out to help@paddle.com to make arrangements with our Order Support team.
Please head to paddle.net and request a tax exemption, in your request include the information about what you’re purchasing and have your tax exemption certificate ready.
You can find all Certificates of Residences here:
Note: the CoR is valid for one year from the date on the certificate.
All purchase orders should be sent directly to the software developer. If you don’t have a contact email for their sales department, submit the purchase order to the developer’s general email address found on their website. If you have trouble locating this on their website, send the developer and product name along with the website URL to help@paddle.com and we’ll be happy to assist you.Paddle.com does not fulfill purchase orders. If you send a purchase order to paddle.com, we will pass this on to the developer.